The private and public ICT service-provisioning infrastructure is a digital eco-system lacking coordinated engineering and management. The dependability and performance in normal operation with failures having minor consequences, needs to be managed by optimizing the resources allocated to a service. Furthermore, the system (including societal, operation and technical issues) must prepare for restoration of service after a major event such as common software breakdown, security attacks or natural disasters.

There is currently no theoretical foundation to control the societal and per service dependability of ICT infrastructure in the digital eco-system. No foundation is established for optimization, consolidated management and provision of this infrastructure, neither from a public regulatory position, nor from groups of autonomous (commercially) co-operating providers positions. Currently, SLAs are the only means to establish co-operation between the actors in the eco-system.

Domain examples include smart grids, clouds, communication systems, transportation, health-care, financial systems, which are all crucial parts of the modern society, enabling economic growth and welfare for citizens.

The QUAM Lab will contribute to the understanding and quantification of the complexity of systems-of-system in NTNU’s ICT enabling technology, but also the TSO Energy through the lab’s Smart Grid involvement.